We get a lot of people asking us about the ‘F’-word. Feedback Almost every question we get is about how to deliver effective feedback. And that’s a great question. Often overlooked and at least as important… How to receive feedback. People who receive feedback well perform better. They learn and grow faster. They develop more […]

We recently conducted a workshop on cultivating a high-performance, collaboration culture at HR West in Oakland. Here’s a teaser. Feedback is a critical component. A Common Critical Feedback Error At one point, a CEO in our workshop loudly bragged. “Here’s what I do. My executive assistant knows she’s doing a good job when she doesn’t […]

With just 5 cents, you can make a major upgrade to your company culture. And are you ready for the kicker? You don’t even have to spend the five cents. You can keep your money and still get the upgrade. Look in the sofa cushions, grab five pennies, and read on. COMPANY CULTURE There’s a […]

Are you in sales? Do you have a boss or have people working for you? Got people working with you? Do you work with people?  If you answered “yes” to any of these questions, there are people who expect things from you. The question is, are their expectations consistent with the reality you are prepared to deliver? Will you […]

It’s natural to slow down this time of year. The days are shorter, and we’re biologically programmed to slow down. There’s a break from Christmas through new years when many businesses all but shut down. We’re all thinking about family and friends — as we should. And we’re surrounded by so many messages about ending, […]

Company culture ain’t a list on the wall. It ain’t platitudes spoken at team meetings. Company culture ain’t even a prevailing attitude that everyone on payroll adopts after they’ve drunk the company Kool-Aid. “Want to create a productive, lucrative, and personally rewarding culture in your company? You can. Create the contagion.” Gotta Understand What Company […]