Most of the sales people I work with have the best interests of their clients at heart. They’re looking to make deals that’ll be great for all parties involved. But that’s not universal. I’m glad to say that the attitude I’m about to tell you about is rare and getting rarer. But it’s still out […]

Tracy and Cal work for a company that names “Collaboration” as a core value, but no one has ever defined collaboration. Tracy and Cal head back to their desks after the meeting. Tracy says, “Cal, You told me last month when I started working here that you were going to have my back.” Cal says, […]

Altogether too many people hate their jobs. Company cultures have a lot to overcome. My facebook feed is littered with people griping about their bosses, complaining about customers, and using “TGIF” like a clarion call to freedom. But the freedom is short lived. Do a quick google image search for “Monday.” “I hate Mondays.” “If […]

It’s often said in business, but rarely written in so many words: “Shit happens.” Sometimes, the shit that happens is our responsibility, and it lands on others.  Sometimes, hell, it hits the fan, and lands on a great many people. At these times, there’s damage to repair. So, humans have invented the apology. Properly deployed, the […]

Fear Can Muck Up Your Relationships One of my dad’s favorite jokes (at least I think it was one of his favorites.  He certainly tells it often) goes like this: Bob decides to do some baking and discovers that he doesn’t have any sugar.  “No problem,” Bob thinks, “I’ll just borrow some from Harry.  I’m […]