Who Is Accountability For?

Accountability: an obligation or willingness to accept responsibility or to…


Empathy Without the Pity Party Pitfall

Empathy is a relatively new buzzword in discussions of corporate leadership.…


non-verbal Micro-responses

Non-Verbal Matters

Today I’m thinking about the unconscious communications we all make.…


Five Cent Company Culture Upgrade

With just 5 cents, you can make a major upgrade to your company…


You're Doing Conflict Wrong

(Like this content about workplace conflict, but want to hear about…


Business Relationships: Make or Break With Micro-Responses

Today I’m thinking about micro-responses and how they can make or…


Collaboration Made Simple in 1 Step

Ok. Here it is. The single step you need to take for world-class…


Set Expectations Like an Improviser

Are you in sales? Do you have a boss or have people working for you?…


Improve internal Sales Communication

"Going Great" and Other BS Sales Reps Say Sometimes

If you’ve got sales reps working for you (really, if…