Who Is Accountability For?
Accountability: an obligation or willingness to accept responsibility or to…
Empathy Without the Pity Party Pitfall
Empathy is a relatively new buzzword in discussions of corporate leadership.…
Business Relationships: Make or Break With Micro-Responses
Today I’m thinking about micro-responses and how they can make or…
Collaboration Made Simple in 1 Step
Ok. Here it is. The single step you need to take for world-class…
Set Expectations Like an Improviser
Are you in sales? Do you have a boss or have people working for you?…
"Going Great" and Other BS Sales Reps Say Sometimes
If you’ve got sales reps working for you (really, if…