GUEST: Eric Johnson — CFO of Nintex
Nintex is a leader in workflow and content automation. Making more time in workflow for what really matters.
The Eric Johnson approach: When I make a commitment, I deliver on that commitment. That builds respect and trust. Caring about people, and hold a mark of high integrity. And look for creating benefit for everyone.
If you’re great to work with, and you do great work, life goes pretty well.
We’ve never taken venture capital to fund operations.
How are we achieving excellence, growth and recognition? It’s a combination of a few things.
- Fundamentally, serve a broad need around something that people care about.
- A great distribution model. We’ve done a great job of partnering to distribute and get great results for the customer.
- Hire great people. We are disciplined about how we hire, and how we treat people.
If you’re competent, but terrible to work with, we’ll try to help you be better to work with? and ultimately, ask you to move on if you don’t improve.
We’re transparent about how we want to work and what our values are. We onboard with a 30-60-90 process and again at 180 and there’s straight-talk about how they’re living up to expectations.
Through our management training, we work to prepare our managers for positive feedback for a positive culture. Celebrate success. Recognize good work. This happens on a large scale and a small scale.
Managers are given guidance and training, not simply expected to be effective without guidance and oversight.
One-on-ones are expected to be a regular thing: weekly or semi-weekly. The reporting in one-on-ones isn’t just about the performance. “How are YOU doing?”
When you employ best people practices, you can experience the difference quickly and powerfully.
There is a hierarchy of function and roles — and a personal way of relating to one another.
We operate with a high level of transparency, and allow employees to ask probative questions. We don’t always answer with a high-level of specificity. But we are honest, even if we’re delivering an answer they may not want to hear.
It’s important to identify the opportunities to say “no” to.
1) What has alignment with our core values and goals, and what doesn’t?
2) After clearing that alignment, what’s going to deliver value to customers and investors?
When there is disagreement around important questions? people need to be heard. They need to have the opportunity to go through the exploration process.
If you’re not going to allow everyone on the team to express their ideas, and to be affected by the input of others — then why have a team?
When we face a situation that may in the short term be worse for us, but it’s right in the long term for partnering, then we go with the right in the long term for partnering.
We need to do the right thing for partners, and the right thing for customers. That way, we have sustainable outcome — not flash in the pan temporary gains.
We don’t let policy prevent us from doing the right thing.
Caring for employees, partners and customers pays dividends.
Today’s guest: Eric Johnson, CFO of Nintex
Your host on Mighty Good Work is Aaron Schmookler.
And, we’re The Yes Works — Helping to make work good for people, and make people good for work.