We send ALL of our managers to [this] course. We have seen an improvement in employee retention, and an increase across the board in metrics we track; lines per transaction, sales, accuracy, etc.  The managers are happier and more productive, having learned key skills to help them succeed in their roles.

The courses more than pay for themselves.  I whole heartedly recommend the courses, and I would encourage any leaders I meet to consider enrolling their managers.




“I’ve personally participated in their Upskilling Sprint and experienced a huge, tangible, and lasting impact in how I lead and how my team has each other’s backs. I highly recommend to any manager, team leader, or business owner… Best in Class!




Here is a session-by-session breakdown:

  1. Fundamentals of effective leadership and communication: This fun session introduces and drills 4 fundamental principles of effective communication, relationship building, and leadership.
  2. Conducting effective one-on-one meetings: This tool is the best lever any manager has to improve performance, build strong relationships, drive engagement, and increase retention.
  3. A method for delivering effective feedback: So much of the guidance out there (think “shit sandwich” is destructive, not helpful. This research and tested model WORKS to change behaviors and align people’s work with what’s needed.
  4. Escalating feedback and introducing consequences: This is a collaboration. PIPs don’t work, and they’re toxic to boot. This escalation method delivers results and protects the company from litigation as well.
  5. An effective 6 step delegation model: Get great results from your team by delegating effectively. This is leverage. ROI. Multiply the outputs your inputs deliver.
  6. Going deeper on delegation: We dig in on each of the 6 steps to ensure full understanding and pressure test in various kinds of circumstance.
  7. Micromanagement vs Close-Management: If you want something done well, you haven’t got to do it yourself. You haven’t got to micromanage. You do need to stay close. And too many managers are so afraid of micromanaging, they’re practically absentees. Comprehend this distinction, and power-up!
  8. Putting the pieces together: This closing session is intended to help every participant address any remaining questions or concerns, and to help bring all the above tools together into a symphony of effective, interlocking tools.

Want in?

Drop us a note, and we’ll get in touch.