In Business


GUEST: Rapport Benefits Group Principal, Chris Free — http://rapportbenefits.com/  

Chris Free on LinkedIn: https://www.linkedin.com/in/chris-free-b337714

 

A theme that runs through my conversation with Chris can be summed up with a Richard Branson quote: “Employees come first. If you take care of your employees, they’ll take care of the clients.”

 

Rapport Benefits Group keeps winning “Top Place to Work” awards because Chris and his business partners take this wisdom to heart, and they run their buiness in support of their employees. I’ve talked to their employees. They love woking there. And the company keeps growing. Business is good.

 

Here are a few highlight points from our conversation.

 

Make sure employees are well respected and treated.

Your employees are the face of your company.

Take care of your employees and they will take care of your clients.

  • Practice flexibility and compassion
  • Time and space for the things that come up in life
  • Look at output over time from a given employee. Some days are up, some are down. It’s the aggregate that matters.

 

Longevity of employees leads to great client relationships

 

Loyal employees are engaged with their work. If your employee is worried about personal, at-home things, they’re not productive. Let them address their life in the timing of life, and they’ll produce.

 

Maslow’s hierarchy of needs is often cited when looking at student productivity in school. It’s just as relevant on the job. Basically, if you’re hungry, or worried about your well being or that of your family, you’re not going to be able to focus on matters higher up the hierarchy — like writing a report or serving a client.

 

Chris told us, “We ask them about their goals. We help develop them to achieve their goals — career and non-career goals.” We want you to fulfill your life. As we do, you’ll perform for our firm.

 

Create a place where people think, “Maybe I don’t want to get out of bed and go to work today, but what if I miss something cool?”

 

You can foster great relationships with people whom you turn down for jobs — by referring them to jobs that’d be a better fit.

 

If you help people promote themselves out of your employ, you’ll have a brand ambassador for life.

 

Don’t create the environment for work that you’ve been disappointed by in past workplaces.

Set clear and accurate expectations.

 

Look for outcomes, not features.

 

How do you stand apart? Get out of the office. Get involved with people. Be in the community.

Cultivate a qualitative over a quantitative focus.

 

Theme music by: Miguel Juarez

Midshow break music by : Allan Loucks www.TinEar.com

Check out this episode!

Recent Posts
Tell us about it

We're not around right now. But you can send us an email and we'll get back to you, asap.